NN Non Life Belgium

Client Case

NN Non Life Belgium:
From Challenge to Solution

Brief

NN Non Life Belgium, part of the NN Group, an international insurance and asset management company with a strong capital position, faced challenges in managing brokers and integrating various tools and data systems to improve operational efficiency.
Challenges

We assist NN Belgium facing several critical challenges, including:
- Managing Broker Data: Continuously seeking new brokers to distribute via ING, which involved handling specific tools (like Axon for policy management) and managing data for various brokers with different products and labels (such as those labeled differently by ING).
- Standardizing Exceptions: Existing processes required handling exceptions for both current and new brokers in a standardized manner to facilitate quicker integration and solutions.
- Real-Time Monitoring Needs: There was a critical need for real-time monitoring of data processes, including:
  - Tracking API usage and identifying any failures.
  - Spotting issues during software releases to prevent disruptions.
  - Monitoring broker sales performance.
  - Ensuring robust Azure governance to manage cloud resources effectively.
  - Keeping an eye on database loads and overall system performance to maintain operational efficiency.
Solution

We help them with:
- Managing Broker Data:
  - Set up data pipelines to integrate new brokers, ensuring smooth data flow and management.
  - Developed solutions to handle data for various brokers, including those with different products and labels (like ING-labeled brokers).
- Standardizing Exceptions:
  - Developed standardized methods for managing exceptions, allowing for smooth integration and operation of both current and new brokers.
  - Ensured that specific broker requirements and unique product labels were effectively managed within the system.
- Real-Time Monitoring and Reporting:
  - Created a real-time monitoring dashboard to track API usage, identify failures, and monitor system performance.
  - Developed tools to spot issues during software releases and prevent disruptions.
  - Implemented monitoring mechanisms to track broker sales performance and manage Azure governance.
  - Ensured continuous monitoring of database loads and system performance to maintain high operational efficiency.
Result

Our help improved NN Non Life Belgium's broker management and operational efficiency through enhanced data integration and real-time monitoring capabilities.

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